Managed Care
Family Networks Lead Agencies
Every DCF Area Office in Massachusetts contracts with private providers to serve as their Lead Agency. Key is the Lead Agency in six areas. Our duties include serving as the liaison between DCF and the provider network to identify and authorize services for children who live in a family setting, in Comprehensive Foster Care, in STARR Programs, or in Residential Treatment Programs. Once the service is opened, Key works with DCF, the providers and the youth and families to conduct utilization reviews to ensure the right service is offered and the length of service is managed based on quality, effectiveness, and the individual needs of the youth. Each Lead Agency also has an Education Coordinator who helps access appropriate educational services and school placements.